Shipping policy

Shipping Policy


1. SHIPPING AREA 
OMKAR BALAJI PEARLS ships to all pin codes across India serviced by our courier partners. We also offer International Shipping, subject to specific terms mentioned below.

2. SHIPPING CHARGES
•⁠  ⁠Domestic Orders: Nominal Shipping Charges are applicable on all orders within India, regardless of the order value.
•⁠  ⁠International Orders: Shipping charges for international orders will be calculated at checkout based on the destination and weight of the package.

3. PROCESSING AND DISPATCH TIMELINES
•⁠  ⁠Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
•⁠  ⁠Notification: You will receive another notification when your order has shipped, containing your Tracking ID.

4. DELIVERY TIMELINES
•⁠  ⁠Metro Cities: 3 to 5 Business Days.
•⁠  ⁠Rest of India: 5 to 7 Business Days.
•⁠  ⁠International Orders: 10 to 15 Business Days (subject to customs clearance).
•⁠  ⁠Note: Delivery delays can occasionally occur due to unforeseen circumstances or courier partner delays.

5. ORDER TRACKING 
Once your order is shipped, we will send you an email/SMS with the tracking number and the courier partner’s name. You can track your package on the courier partner’s website to get real-time updates.

6. INTERNATIONAL SHIPPING TERMS 
•⁠ For international orders, please note that OMKAR BALAJI PEARLS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer (tariffs, taxes, etc.). Please note that International orders are Non-Returnable.
•⁠ Bill & certification will be shared trough Email as a soft copy
•⁠ All international parcels will be sent in a plastic box packing [ as the package should be small & fit ]

7. DAMAGED OR LOST PACKAGES 
If you receive a damaged package, please do not accept it. Contact our customer support immediately at 9030066146 or email us at omkarbalajipearls@gmail.com. If possible, please take a video while opening the package for proof, which helps us speed up claims with the courier partner.